Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of RFQ 2.0, a procurement management system developed for PRAN RFL Group SCM and their sister concern companies. By accessing, using, or registering for RFQ 2.0, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use RFQ 2.0.

2. Description of Service

RFQ 2.0 is a comprehensive procurement management platform that provides:

• Vendor Management: Tools to manage vendor relationships and contact information
• RFQ Processing: Request for Quotation creation, distribution, and management
• Contact Integration: Synchronization with Google Contacts and Microsoft Outlook
• Document Management: Storage and management of procurement-related documents
• Reporting and Analytics: Procurement performance tracking and reporting
• Workflow Management: Automated procurement workflows and approvals

3. Eligibility and User Accounts

3.1 Eligibility

RFQ 2.0 is intended for use by:

• Authorized employees of PRAN RFL Group and sister companies
• Approved vendors and suppliers working with PRAN RFL Group
• Business partners with legitimate procurement-related activities
• Users must be at least 18 years of age

3.2 Account Registration

To use RFQ 2.0, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use RFQ 2.0 for legitimate business purposes related to procurement activities, including:

• Managing vendor relationships and contact information
• Creating and processing RFQ requests
• Uploading and managing business documents
• Communicating with vendors and internal stakeholders
• Generating reports and analytics

4.2 Prohibited Uses

You agree not to use RFQ 2.0 to:

• Violate any applicable laws, regulations, or third-party rights
• Upload malicious software, viruses, or harmful code
• Attempt to gain unauthorized access to the system or other users' accounts
• Interfere with or disrupt the service or servers
• Use the service for personal, non-business purposes
• Share confidential information with unauthorized parties
• Engage in any fraudulent or deceptive practices
• Reverse engineer, decompile, or attempt to extract source code

5. User Responsibilities

As a user of RFQ 2.0, you are responsible for:

• Data Accuracy: Ensuring all information you provide is accurate and up-to-date
• Security: Maintaining the confidentiality of your login credentials
• Compliance: Following all applicable laws, regulations, and company policies
• Proper Use: Using the system only for authorized business purposes
• Data Protection: Protecting sensitive and confidential information
• Reporting Issues: Promptly reporting any security incidents or system problems

6. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 Data Ownership

• PRAN RFL Group retains ownership of all business data entered into RFQ 2.0
• You retain ownership of your personal information
• Vendor information is owned by the respective vendors

6.2 Data Security

We implement industry-standard security measures, but you acknowledge that no system is completely secure. You agree to:

• Use strong passwords and enable two-factor authentication when available
• Report any suspected security breaches immediately
• Not share sensitive information through unsecured channels

7. Third-Party Integrations

7.1 Google Services

RFQ 2.0 integrates with Google services (Google Contacts, Google OAuth). By using these integrations:

• You agree to Google's Terms of Service and Privacy Policy
• You grant RFQ 2.0 permission to access your Google data as specified
• You can revoke access at any time through your Google account settings

7.2 Microsoft Services

Integration with Microsoft Outlook and other Microsoft services is subject to Microsoft's terms and conditions.

8. Intellectual Property Rights

8.1 RFQ 2.0 Ownership

RFQ 2.0, including all software, designs, text, graphics, and other content, is owned by PRAN RFL Group and is protected by intellectual property laws.

8.2 User Content

By uploading content to RFQ 2.0, you grant us a non-exclusive license to use, store, and process such content for the purpose of providing our services.

8.3 Trademarks

All trademarks, service marks, and logos used in RFQ 2.0 are the property of their respective owners.

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high availability of RFQ 2.0, but we do not guarantee uninterrupted service. We may experience downtime for:

• Scheduled maintenance and updates
• Emergency repairs and security patches
• Technical difficulties beyond our control

9.2 Service Modifications

We reserve the right to modify, update, or discontinue features of RFQ 2.0 at any time. We will provide reasonable notice of significant changes.

10. Limitation of Liability

To the fullest extent permitted by law:

• PRAN RFL Group shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for using RFQ 2.0 in the 12 months preceding the claim
• We are not responsible for data loss due to user error or system failures
• We do not warrant that RFQ 2.0 will be error-free or meet all your requirements

11. Indemnification

You agree to indemnify and hold harmless PRAN RFL Group from any claims, damages, or expenses arising from:

• Your use of RFQ 2.0 in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of third-party rights
• Any content you upload or share through RFQ 2.0

12. Termination

12.1 Termination by You

You may stop using RFQ 2.0 at any time. Contact us to request account deactivation.

12.2 Termination by Us

We may suspend or terminate your access to RFQ 2.0 if:

• You violate these Terms of Service
• Your employment with PRAN RFL Group ends
• We suspect fraudulent or unauthorized activity
• Required by law or regulation

12.3 Effect of Termination

Upon termination:

• Your access to RFQ 2.0 will be immediately suspended
• You must cease all use of the service
• We may retain certain data as required by law or business needs

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or your use of RFQ 2.0 shall be resolved through:

• Good faith negotiations between the parties
• Mediation if negotiations fail
• Arbitration or court proceedings in Dhaka, Bangladesh

14. Changes to Terms

We may update these Terms of Service from time to time. When we make changes:

• We will post the updated Terms on RFQ 2.0
• We will notify users of significant changes via email or in-app notifications
• Your continued use of RFQ 2.0 constitutes acceptance of the updated Terms
• If you do not agree to the changes, you must stop using RFQ 2.0

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PRAN RFL Group regarding your use of RFQ 2.0.

These Terms of Service are effective as of December 14, 2025 and apply to all users of RFQ 2.0.

By using RFQ 2.0, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.